Relay for law firms
Every enquiry that goes unanswered for a day is a client who called the next firm. Relay gives a small firm one inbox, an intake form that files the contact for you, and a follow-up cadence that runs while you are in court.
Get started free See pricingWhat law firms run on Relay
Intake that files itself
Put a Relay form on your site. A submission creates the contact, tags the practice area, and starts the follow-up — no re-typing into a spreadsheet.
Answer a new enquiry in under five minutes
The new-lead cadence sends a first reply by text or email within minutes and keeps following up on a schedule you set until someone at the firm picks it up.
Text back the calls you miss
Reception is on another line or it is 6pm. The caller gets a text within a minute asking what they need, and the thread lands in the shared inbox.
Consult booking without the phone tag
A public booking page for consultations, synced to Google Calendar, with reminders before the appointment so the prospect actually shows.
Chase the retainer, politely
Send the invoice from Relay; tag it overdue and the chase sends three gentle reminders over three weeks, the ones you would rather not write yourself.
Playbooks are turned on from Automations → Templates and every step is editable in plain language.
Also in the box
- One shared inbox
- Calls with recordings and transcripts
- Pipelines and deals
- Segments and tags
- Quiet hours in the customer’s time zone
- Opt-outs honoured automatically
Simple, transparent pricing
The same plans for every business. Start free; upgrade when you need more room. Full detail on the pricing page.
Starter
- 2,500 contacts
- Unlimited pipelines
- Custom branding
- SMS & email
- Priority support
Business
- 50,000 contacts
- Unlimited users, automations & storage
- Unlimited API keys & webhooks
- Custom integrations
- Dedicated success manager
AI Front Desk — $149/month, add to any paid plan
Answers your phone, books jobs, captures leads. 150 talk minutes included, then $0.45/min.
Additional business — add a second location or brand to any paid plan
Each added business is its own workspace under your login at half the parent plan: Starter +$15/mo, Pro +$40/mo, Business +$100/mo. Up to 5 businesses; past that, the agency suite at $997/mo.
Questions law firms ask
Can Relay separate practice areas?
Yes. Tags, segments and pipelines are yours to define, so family, estate and injury enquiries can each have their own pipeline and follow-up.
Does the intake form work on our existing website?
Yes. Relay forms embed on any site with a script tag, or you can link to the hosted form. Submissions create the contact in Relay.
Will automated texts go out at 2am?
No. Quiet hours are enforced in the contact’s own time zone, and anything that would land overnight waits until morning.
Are calls recorded?
Calls made or received through Relay can be recorded and transcribed, and the recording sits on the contact’s timeline. You control whether recording is on.
What does it cost?
Plans are listed on this page and on the pricing page, and they are the same plans every business pays. There is a free plan to start on.
Related industries
Relay for accountants and bookkeepersA CRM for small accounting and bookkeeping firms: deadline reminders that count down to filing dates, a ladder that chases missing documents, invoices with automatic follow-up, and one inbox for every client.Relay for insurance agenciesA CRM for independent insurance agencies: renewal reminders that count down to the policy date, quote follow-up, new-lead response in minutes, and one inbox for text, email and calls.Relay for consultants and coachesA CRM for consultants and coaches: discovery-call booking with reminders, a follow-up ladder for every proposal, email nurture sequences, invoices, and one inbox for every client conversation.Set up Relay for law firms
Free plan, no card, and your workspace starts with the playbooks law firms use.
Get started free