Relay for med spas
A consult that does not book within a week usually never does, and a client who is due for a top-up will not remember on her own. Relay follows up the consult, reminds at the treatment interval, and keeps every conversation in one place.
Get started free See pricingWhat med spas run on Relay
Follow up the consult that went quiet
A quote follow-up ladder sends a friendly nudge at day two, day five and day ten to anyone who had a consultation and has not booked.
Reminders at the treatment interval
Count forward from the last completed appointment — twelve weeks for a neuromodulator, whatever your protocol says — and send the “time to book” text automatically.
Check in after a treatment
A day after the appointment, a short check-in text asks how they are feeling. Any concern comes back to you privately before it becomes a review.
Ask for the review while it is fresh
A couple of hours after the appointment, a text with your review link. Replies come to you, not the public page.
Instagram in the same inbox
Comments and DMs from your Instagram and Facebook pages land beside texts and emails once your Page is connected. The Meta app review for this is in progress.
Playbooks are turned on from Automations → Templates and every step is editable in plain language.
Also in the box
- Public booking page
- Appointment reminders
- Missed-call text-back
- SMS and email blasts
- Win-back for quiet customers
- Opt-outs honoured automatically
Simple, transparent pricing
The same plans for every business. Start free; upgrade when you need more room. Full detail on the pricing page.
Starter
- 2,500 contacts
- Unlimited pipelines
- Custom branding
- SMS & email
- Priority support
Business
- 50,000 contacts
- Unlimited users, automations & storage
- Unlimited API keys & webhooks
- Custom integrations
- Dedicated success manager
AI Front Desk — $149/month, add to any paid plan
Answers your phone, books jobs, captures leads. 150 talk minutes included, then $0.45/min.
Additional business — add a second location or brand to any paid plan
Each added business is its own workspace under your login at half the parent plan: Starter +$15/mo, Pro +$40/mo, Business +$100/mo. Up to 5 businesses; past that, the agency suite at $997/mo.
Questions med spas ask
Can we run a promotion to past clients?
Yes. Build a segment — for example anyone whose last visit was more than four months ago — and send an SMS or email blast to it. Opt-outs are honoured automatically.
Does Relay handle before-and-after photos or charting?
No. Relay is the client communication and follow-up layer, not a medical record. Keep charting where it is; Relay handles the conversations around it.
Can clients book online?
Yes. A public booking page per service, synced to Google Calendar, with confirmation and reminders sent automatically.
Will texts respect quiet hours?
Yes. Quiet hours are enforced in the client’s time zone, so nothing goes out overnight.
Related industries
Relay for salons and barbersA CRM for salons, barbershops and beauty studios: missed-call text-back while your hands are busy, appointment reminders, rebooking nudges, review requests and Instagram in the same inbox.Relay for dental practicesA CRM for dental practices: hygiene recall reminders driven by the last visit date, appointment reminders that cut no-shows, missed-call text-back and review requests after the visit.Relay for chiropractorsA CRM for chiropractic clinics: new-patient enquiry follow-up, appointment reminders, re-activation of patients who lapsed, review requests and one inbox for text, email and calls.Set up Relay for med spas
Free plan, no card, and your workspace starts with the playbooks med spas use.
Get started free